SHIPPING INFORMATION Except where noted otherwise, Country Casual Furniture is shipped flat-packed. See assembly details. Items ordered together may not ship together. STANDARD GROUND PACKAGE: Items are shipped via UPS or FedEx to your door whenever possible. MOTOR FREIGHT: Larger items are shipped motor freight. Deliveries are daytime hours, M-F, and require an adult signature. Please inspect all cartons upon delivery. Note any damages or shortages on the carrier's receipt; please specify if cartons are crushed, ripped or open. Contact us within 7 days should you discover any damages or shortages. Additional shipping & handling charges for certain items appear in parentheses following the price. For shipments outside the contiguous U.S., surcharges apply. Expedite services are also available. Call customer service at 800-289-8325 for details. WHITE GLOVE: White Glove shipments are delivered to your home. Items are unpacked, assembled, placed and packing materials are removed. Deliveries are weekdays within the contiguous U.S. Fees are based upon the destination of your order and service is available to most metropolitan areas. Local White Glove service is available in the Washington, DC - Baltimore corridor. Fees start at $79 and are based upon your zip code. National White Glove services are also available for customers outside our local delivery area. Typical fees start at 15% with a minimum charge of $345. To see if your zip code qualifies for this service and to discuss your needs, call customer service 800-289-8325. See more: Shipping and Delivery »
SATISFACTION GUARANTEE Your satisfaction with our products is of utmost importance to us. We warrant to the original purchaser that our furniture and all its parts and components are free of material and workmanship defects for three years from the date of purchase; brass plaques, fabric, and furniture covers, one year. This limited warranty does not apply to damage resulting from improper assembly, alteration, abuse, accident, misuse, tampering, normal wear, or weather related damage. If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you. RETURNS If you are not completely satisfied with your purchase, return the item for exchange or refund within 30 days from date of purchase. Please call for a return authorization number (returns cannot be accepted without this number). Upon return, pending inspection, refunds (less shipping costs) will be issued for merchandise received in “as new” condition. It is the owner’s responsibility to properly repackage and secure the merchandise to ensure safe return. Cushions and pillows may only be returned in their original, unopened wrapping. A 15% fee will be charged on order cancellations or returns of all cushions. Custom orders are not returnable. Treated furniture cannot be returned without prior authorization. See more: Our Guarantee » For further assistance please call our customer service department at 800-289-8325 or complete This Form for prompt service.
Personalize teak furniture with a personalized engraved message. A Country Casual teak engraved bench is a welcome gift for public and private spaces that will be appreciated and remembered for decades to come.
Traditional placement of engravings is on the top back rail (behind one's shoulders).Alternatively, inscriptions may be placed on the front rail (behind one's knees). Learn more »