1. Do you offer discounts to the trade?
We do offer trade discounts to commercial, institutional and designer clients. You may request a trade catalog directly through our website by providing your company name and website address in the corresponding fields of our catalog request form, or fax a request on your company letterhead to 301-926-9198. Contact us for more information.
2. Does Country Casual offer discounts or sales?
Country Casual does not have sales, but does periodically offer discontinued items at a discounted price. See limited quantities. For more information, contact us.
3. How do I purchase or redeem a gift certificate?
You may purchase a gift certificate for any occasion and in any amount by telephone. Gift certificates are shipped via first class mail (unless you request another shipping method) and will arrive in an elegant package with our current catalog. Gift certificates do not expire.
At this time, gift certificates may only be redeemed by telephone or in person at our showroom.
4. How do I order offline?
You may order by phone, or download a PDF Order Form and submit it by email, fax or mail. See more information about How to Order.
5. Will my furniture arrive assembled? Can I request that it come assembled?
In order to speed delivery and reduce shipping costs, most items are delivered flat-packed (in less than five pieces) with hardware included, meaning that some assembly is required. Most of our items are easy-to-assemble in less than one hour. See Shipping & Delivery information.
White Glove Delivery service is available for customers that wish to have the furniture arrive assembled, ready to use and the boxes and packing material removed. This service is available for an additional fee and may delay your order by 2-3 weeks, with exception to deliveries in the Washington/Baltimore metropolitan areas.
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6. Will my order be delivered via FedEx or UPS?
Generally if your order has less than 5 pieces and/or weighs less than 150 lbs., your order may arrive by FedEx or UPS.
Exceptions do apply and some items that are less than 150 lbs. may not fit the UPS and FedEx ground guidelines. These items and others, such as sofas and large tables, are shipped via motor freight (18-wheeler truck). The motor freight trucking company will call residential customers to schedule a delivery time for your items. Deliveries require a signature. See more Shipping & Delivery information.
7. Can I get my order more quickly?
Yes, we can expedite your order to ship within two business days for an additional fee. However, we maintain a large inventory and most items are generally in-stock and ready to ship in 3-6 business days.
8. From where is my furniture being shipped?
The Country Casual distribution facility and showroom is located in Gaithersburg, Maryland.
9. What’s the first thing I should do when I receive my furniture?
The first thing you should do is review the packing slip, inspect the boxes, and note any damage prior to signing the delivery slip. When the delivery slip is signed, it should follow with “subject to inspection” in the event there is hidden damage that is not discovered until after the driver leaves. Boxes should be opened and inspected within 7 days of delivery, but you should notify Country Casual immediately if your boxes arrive damaged.
Before you begin assembly read all instructions and verify you have all pieces and necessary hardware.
Once assembled, wipe the furniture off with a damp cloth to remove the fine teak particles that may adhere to clothing. All Country Casual furniture is hand sanded and wiped clean, but some of the particles may remain.
10. Can I order custom cushions?
At this time we do not make cushions to a custom size. All Country Casual cushions are sized for an exact fit on Country Casual furniture.
However, you can special order any of our cushions in another fabric. You may provide your own material (COM) or specify a fabric pattern. Special order and COM fabric is subject for approval by Country Casual. Additional charges and lead times apply. Custom orders must be paid in full when the order is placed, and custom orders cannot be cancelled or returned. Learn more about our Special Order and COM services. Also see our extensive selection of Country Casual Stock Fabrics.
11. Can I order a different color umbrella?
Yes, you may special order an umbrella canopy in other solid fabric from an outdoor acrylic fabric palette, or supply your own solid color material (COM). Special order and COM fabric is subject to approval by Country Casual. Additional charges and lead times apply. Custom orders must be paid in full when the order is placed, and custom orders cannot be cancelled or returned. Learn more about our Special Order and COM services. Also see our extensive selection of Country Casual Stock Fabrics.
12. Can I order custom furniture?
Country Casual does not offer a custom furniture service. However, some of the furniture elements may be modified for special needs, such as wheel-chair accessibility or to fit height requirements on tables. Please inquire if you have a specific need.
We welcome requests for customized furniture for trade projects.
13. What is TEAK?
Teak (Tectona grandis), is a durable hardwood that performs beautifully in any climate. Teak's high oil and rubber content make it virtually immune to rot. Exceptionally strong and durable, remaining smooth to the touch, teak furnishings last for decades through bright sun, rain, snow and a wide range of seasonal temperatures without paint or preservatives. See the Benefits of Teak. Order a teak swatch.
Country Casual only uses ecologically harvested timber from countries with an official commitment to sustainable management of their national timber resources. For every tree felled, more than one is planted to replace it. These renewable timber resources play an important part in the economies of developing nations.
14. Can I use teak furniture indoors?
Yes. Country Casual teak furniture can be used indoors or outdoors. Teak is a great choice for use in showers, bathrooms or sunrooms, or even kitchens and entryways. Please note that our furniture arrives unfinished.
15. How do I care for my teak?
Teak is maintenance free. If left outdoors and untreated, the elements will turn the teak from golden blond to an even, warm, silvery gray over time. We recommend that you do not treat the wood, however should you prefer another look, Country Casual offers a complete line of environmentally friendly teak care products that will help you achieve the look you prefer.
16. What if I want to paint or stain my teak furniture?
We discourage painting teak. Because of its high oil content, paint does not adhere well to the teak surface and may cause peeling and scar the wood.
Should you wish to apply color to your teak furniture, we recommend a high quality exterior penetrating stain. Request teak samples from us so that you can test your stain before applying it to your furniture.
17. If I use a teak sealer once, can I wash it off later?
Yes, you can remove the teak sealer using our one-step Teak Cleaner, or our extra strength Two-Part Cleaner or simply let it wear off. Please note that Country Casual Golden Sealer will wear off unevenly over time. Cleaned teak will have a light blond color until it grays naturally.
18. Can I pressure wash my teak?
We discourage pressure or power washing teak. High pressure washing may strip away some of the wood’s natural protective oils and can cause it to shred, develop surface pits, and ultimately age prematurely. See more information about caring for teak.
19. Can I use teak oil to care for my teak furniture?
We do not recommend oiling teak. When used outdoors, oiled teak may show accelerated microscopic growth in the grain of the wood, which may blacken the wood. See more information about caring for teak.
20. How long can I expect my teak furniture to last?
Teak is exceptionally strong and durable, and will wear beautifully for decades through sun, rain, snow and temperature swings without preservatives. Many teak English park benches are still in regular use after 70 years.
21. How can I remove my name from your mailing list?
To remove your name from our catalog mailing list, please complete this form.
22. Where can I go to get more help?
Please contact us. One of our knowledgeable furniture specialists will offer prompt assistance.