Shipping Information

For questions about orders or shipping methods, contact us.
Learn more about our warranty and return policy.
See customized and made-to-order lead times.

LOCAL DELIVERY: WHITE GLOVE

White Glove furniture delivered within our local zone in Maryland, Virginia and District of Columbia arrives within 2-5 weeks. We will contact you directly to schedule delivery. Appointments are scheduled Monday through Friday during business hours. A two-person delivery team will unwrap the assembled items and place them. All the packaging will be removed.

NATIONAL DELIVERY: WHITE GLOVE

White Glove furniture is delivered by a two-person team who will unwrap the assembled items and place them on a patio or 2nd floor location (access permitting). All the packaging will be removed if requested. Please allow up to 5 weeks to be contacted to schedule delivery. Appointments are scheduled Monday through Friday during business hours.

NATIONAL DELIVERY: ASSEMBLED

Assembled furniture is delivered by a trucking company to front door or garage where possible. Furniture must be unboxed and placed in its final location by the client. Some pieces may require minimal assembly. Please allow up to 5 weeks to be contacted to schedule delivery. Appointments are scheduled Monday through Friday during business hours.

TRUCK DELIVERY / FEDEX GROUND

Furniture delivered via truck ships flat-packed and sub-assembled unless otherwise noted. In-stock items ship from Maryland and usually arrive within 5-28 business days. Assembled service is available for most destinations - contact us for details.

Important Delivery Details

  • Deliveries are to residential addresses only, unless otherwise requested.
  • The carrier will contact you directly to schedule delivery.
  • An adult signature is required at the time of delivery.
  • Apartments, row houses or townhouses will receive curbside delivery, as carriers are unable to climb stairs, enter homes.

Furniture is in a flat box in sub-assembled components except where noted. For example, a bench box includes seat, arm, and back sections, and a front rail. Country Casual Teak furniture is constructed with traditional mortise and tenon joinery and pegged with wooden dowels. All necessary hardware to assemble and instructions are provided. A bench is easy to assemble with a mallet and screwdriver in less than an hour.


International Shipping

Canadian customers can check out on our website. The associated shipping costs will be displayed during the purchase process. Canadian customers will be responsible for brokerage and all associated taxes, duties, and fees. The shipping available for online purchases is standard shipping. For assembled shipping, please reach out to our Furniture Specialists for a custom quote.

We do ship internationally beyond Canada. Please reach out to our Furniture Specialists for a custom quote.


CUSTOMER PICK-UP

Contact us to schedule pickup during business hours Monday – Friday at our showroom. We will contact you when made-to-order items are available for pickup.


LEAD TIMES

ENGRAVINGS & PLAQUES
  • Allow 3 weeks for engraving after the order is finalized.
  • Allow 10 weeks for bronze plaques.
  • Allow 5 weeks for custom etching on Urbana receptacles.

CARE APPLICATION
  • Care application on new teak will deliver in 2 - 5 weeks.
  • Large orders with over 20 pieces of furniture will deliver in 5 weeks.

MADE-TO-ORDER ITEMS
  • Cushions: 3 Weeks
  • Pillows: 2 Weeks
  • Umbrellas: 8 Weeks
  • Premium Furniture Covers: 3 Weeks
  • Special Order Fabrics: 6 weeks from date approved fabric is received at Country Casual Teak