Country Casual maintains a large product inventory. Except where noted otherwise, Country Casual Furniture is shipped flat-packed. See assembly details below. Items ordered together may not ship together.
STANDARD GROUND PACKAGE: Items are shipped via UPS or FedEx to your door whenever possible.
MOTOR FREIGHT: Larger items are shipped motor freight. Deliveries are daytime hours, M-F, and require an adult signature. Additional shipping & handling charges for certain items appear in parentheses following the price. For shipments outside the contiguous U.S., surcharges apply. Expedite services are also available. Call for details.
WHITE GLOVE: White Glove shipments are delivered to your home. Items are unpacked, assembled, placed and packing materials are removed. Deliveries are weekdays within the contiguous U.S. Fees are based upon the destination of your order and service is available to most metropolitan areas.
Local White Glove service is available in the Washington, DC - Baltimore corridor. Fees start at $79 and are based upon your zip code.
National White Glove service is also available outside of our local delivery area. Fee is 15% with a minimum charge of $365. Call to see if your zip code qualifies for this service and to discuss your needs.
For shipments outside the contiguous U.S., surcharges apply.
Inspect all items upon delivery. Note any box damage, furniture damage or shortages on the delivering carrier's receipt and be specific with nature of problem. Then contact us immediately. Shortages and damages must be reported within 7 days of receipt of merchandise.
Note: Allow an additional 10 business days for orders with engraving or plaques.
Your furniture will arrive in a flat box in sub-assembled form except where noted otherwise. For example, a bench will include seat, arm, and back sections, and a front rail (see below). Country Casual furniture is constructed with traditional mortise and tenon joinery and pegged with wooden dowels where possible. All necessary hardware and instructions are provided. Benches are easily assembled with a mallet and screwdriver in less than an hour.